At Racks.lk, we are committed to providing 100% customer satisfaction and exceptional service. In the rare event that you receive a damaged or incorrect product, you may return it for an exchange. Please review our return policy below:

Eligibility for Return

• All products are eligible for return within 7 days from the delivery date.
• The product must be in its original packaging, including boxes, tags, labels, warranty cards and any accessories or free gifts.
• The product must be in resalable and unused condition.

Non-Returnable Items

• Products that have been used or installed.
• Items not in the same condition and packaging as received.
• Products that have been tampered with or have missing serial numbers.
• Products with missing labels or accessories.
• Digital products.

Important Notes

1. Damaged or Incorrect Items:
   
   • If you receive a damaged or incorrect item, you must return it to the delivery agent at the time of delivery or return the product within 7 days from the delivery date.
2. Secure Packaging:
   
   • Ensure that all returned items are packed securely to prevent any loss or damage during transit.
3. Exchange Processing Time:
   
   • The processing time for exchanges is between 2-4 business days upon receiving your item, subject to stock availability.
   • If the item is out of stock, we will inform you and provide an estimated restock date.

Contact Us

If you have any questions regarding our return, exchange, and refund policy, please do not hesitate to contact us. We are here to assist you and ensure a smooth and hassle-free experience.

Thank you for choosing Racks.lk!